NHTSA Complaint #10945380 — 2014 FORD FUSION

"NEW RACK AND PINION SYSTEM ORDERED FOR VEHICLE. SCHEDULED MAINTENANCE TO INSTALL NEW FORD FUSION STEERING GEAR RACK PINION IS SET TO TAKE PLACE AT RIVER TOWN FORD COLUMBUS,GA ON THE DATE OF 21 JAN 2017. CURRENT HEALTH REPORT WAS DONE 10 JAN. 2017. CUSTOMER WAS INFORMED ON 7 JAN. 2017 THAT THE CAR IS STILL SAFE TO DRIVE AFTER THE DEALER'S DIAGNOSES. AFTER A WEEK AND AFTER THE CUSTOMER SCHEDULED APPOINTMENT DATE, 7 JAN 2017, FOR INITIAL DIAGNOSES MORE FAILURES OCCURRED; ON THE DATE OF 14 JAN 2017, DRIVING WITH THE FAULTY FORD FUSION STEERING GEAR RACK PINION STILL INSTALLED HAS CAUSED FURTHER MALFUNCTION OF THE TRACTION CONTROL, IT FAILS TO TURN ON, AND THE FORWARD COLLISION WARNING SYSTEM HAS ALSO FAILED. THE CUSTOMER FEARS THAT THE MALFUNCTIONING OF THE TRACTION CONTROL SYSTEM WILL BE USED TO PLACE FAULT ON THE CUSTOMER FOR THE FAILURE OF THE 2014 FORD FUSION STEERING GEAR RACK PINION EVEN THOUGH THE CAR IS STILL UNDER WARRANTY AT 31991 MILES. SAFETY FEATURES TRACTION CONTROL AND COLLISION WARNING SYSTEM FAILURE INDICATES THE FORD FUSION STEERING GEAR RACK PINION MAYBE FAULTY AFTER 30,000 PLUS MILES; THIS IS A ROAD SAFETY ISSUE AND THE FAILURE OF THE FORD FUSION STEERING GEAR RACK PINION PLACES THE VEHICLE OUT OF COMPLIANCE WITH 571.126 STANDARD NO. 126; ELECTRONIC STABILITY CONTROL SYSTEMS FOR LIGHT VEHICLES ("NHTSA 33-12" STANDARDS (HTTPS://WWW.GPO.GOV/FDSYS/PKG/FR-2015-06-23/PDF/2015-14127.PDF) ). SUGGEST RECALL OR FURTHER TESTING OF MALFUNCTIONING FORD FUSION STEERING GEAR RACK PINION, PART HANDLES STEERING AND CONTROL OVER THE VEHICLE BY OPERATING OCCUPANT OF THE VEHICLE." "CUSTOMER REPORTS TRACTION CONTROL AND COLLISION WARNING SYSTEM FAILED ON THE 14 JAN 2017 WHILE DRIVING ON HWY 280 AT 70MPH. THE CUSTOMER ALSO STATED DURING THE TIME OF FAILURE THE STEERING FELT AWKWARD AND KEPT LOCKING WHILE TURNING THE STEERING WHEEL." *TR