NHTSA Complaint #10945258 — 2012 CHEVROLET EQUINOX

CAR HAD AN OIL CHANGE AND NEW TIRES PUT ON AT BELLE TIRE IN GRAND BLANC MI. THREE DAYS LATER MY DAUGHTER (RACHELLE SLY) WAS AT A RED LIGHT AND THE CAR JUST STOPPED. BEING CLOSE TO A MIDAS MUFFLER SHE MANAGED TO GET IT TO RESTART AND GO THERE (LESS THAN 500 FEET). THEY PUT THE CAR UP IN THE AIR AND SAID THERE WAS OIL ALL OVER THE BOTTOM OF THE CAR. WE DECIDED TO HAVE IT TOWED BACK TO BELLE TIRE SINCE THEY CHANGED THE OIL ORIGINALLY. THEY SAID IT HAD TO BE TOWED TO AL SERRA GRAND BLANC MI. BY THAT TIME THE CAR WOULDN'T EVEN START.. AL SERRA ORIGINALLY SAID IT WAS A BAD REAR SEAL. EVERYTHING ESCALATED TO NEEDING A FULL NEW ENGINE. THERE WAS A BULLETIN (NO.14882) ON THE 2012 EQUINOX LTZ BUT WHEN WE PUT HER VIN IN IT DID NOT COME UP. SHE HAD APPROX 140,000 MILES AT THE TIME OF THIS INCIDENT BUT HAD A PREVIOUS COMPLAINT WHEN SHE WAS WITHIN THE REQUIRED MILEAGE OF 120,000 OR 10 YEARS PER THE BULLETIN NO:14882. AT THAT TIME IT WAS DOCUMENTED OF THE VERY COMPLAINTS. IT IS COLD IN MI AT THIS TIME WHICH IS MENTIONED IN THE BULLETIN.AT THE TIME OF HER FIRST COMPLAINT AL SERRA CHANGED THE CATALYTIC CONVERTER WHICH SEEMED TO HELP. SHE PURCHASED THE CAR FROM AL SERRA IN JUNE 2015 AND THE NOTHING WAS SENT TO HER OR DISCLOSED TO HER. BULLETIN CAME OUT IN MARCH OF 2015 (THREE MONTHS EARLIER/PRIOR) SHE DRIVES A LONG WAY TO AND FRO WORK BUT DOES NOT HOT ROD THIS VEHICLE . SHE GETS ALL MAINTENANCE/OIL CHANGES ETC.IT IS DANGEROUS THAT THIS CONDITION WAS NOT BROUGHT TO HER ATTENTION, IF YOU GOOGLE THE CONDITION IT IS A WELL DOCUMENTED PROBLEM THAT GM SHOULD FIX AND OR NOTIFY PEOPLE OF, NOW IN ADDITION TO SPENDING OVER $20,000.00 0N THIS CAR IT COST $5,444.00 TO GET A NEW ENGINE!