NHTSA Complaint #10940250 — 2014 FORD FUSION

"SUSPENSION KNOCK WHILE TURNING THE WHEEL; THE WHEELS STICKS DURING SHARP TURN INS TO THE LEFT AND RIGHT WHILE IN MOTION." "THE KNOCK IS ALSO HAPPENING WHILE THE CAR IS STATIONARY TURNING THE WHEELS TO EITHER SIDE LEFT OR RIGHT; THE WHEELS STICK." "AT HIGHWAY SPEEDS THE SOUND CAN NOT BE HEARD BUT THE CAR DOES HANDLE ODDLY AS A RESULT FROM THE SUSPENSION ISSUES." "AT LOW SPEEDS THE SOUND CAN BE HEARD WHEN TRUING THE WHEEL ALL THE WAY TO THE LEFT AND RIGHT, THE WHEELS WILL STICK DURING THIS PROCESS." "ALSO, THE STEERING IS LOOSE AND HAS SOME PLAY; STABILITY CONTROL MAY NEED TO BE INSPECTED DUE TO THE ODD DRIVING HABITS AT LOW TO HIGHWAY SPEEDS. THIS ALL TOOK PLACE TODAY 6 JAN 2017, DUE TO THE CUSTOMERS FEAR THE VEHICLE WAS UNSAFE, IT WAS INSPECTED BY A NEAR BY MECHANIC "TIRE ENGINEERS" THE CAR IS AT 31,200+ MILES AND HAVING MECHANICAL ISSUES WITH THE SUSPENSION. "THIS IS ONE OF MANY TIMES THE CAR HAS HAD A "FRONT END SUSPENSION ISSUE"; ATTEMPTS TO FIX THE VEHICLE AT A DEALER (OPELIKA FORD) HAVE ENDED IN FAILURE TO PROVIDE WARRANTY PARTS TO REPLACE FAULTY PARTS IN THE PAST. SINCE OPELIKA FORD DID NOT INSPECT THE VEHICLE, 2014 FORD FUSION AWD SEDAN, ON 6 JAN 2017 AN APPOINT WAS MADE FOR 11 JAN 2017 TO INSPECT THE VEHICLE AT THAT DEALER, NO WALK-INS ALLOWED; UNCLEAR IF THE CAR WAS SAFE THE CUSTOMER DROVE THE VEHICLE TO ANOTHER DEALER IN COLUMBUS, GA. ANOTHER APPOINTMENT WAS SET FOR SATURDAY 7 JAN 2017 TO DIAGNOSES SUSPENSION ISSUES. THERE IS A 36,000 MILES MANUFACTURE WARRANTY. THIS ISSUE HAS BEEN ON GOING WITH NO RESOLUTION BUT A BACK AND FORTH BETWEEN THE DEALER (OPELIKA FORD) AND CUSTOMER'S HOME, PLACING 40 MILES TO DRIVE TO THE DEALER AND FROM DEALER'S LOCATION, AS A RESULT THE MECHANICAL ISSUES HAVE WORSEN." "THE DRIVE IS PLACING THE CAR OUT OF MANUFACTURERS WARRANTY SOON." "PART COST ASSESSMENT IS $2226.37 TO REPLACE IF OUT OF WARRANTY."