NHTSA Complaint #10940084 — 2009 TOYOTA SIENNA

BOTH SLIDING DOOR CABLES HAVE BROKEN UNDER NORMAL USE AND WERE PREVIOUSLY REPLACED BY TOYOTA. THE GENUINE TOYOTA REPLACEMENT CABLE ON THE DRIVER SIDE HAS BROKEN A SECOND TIME, INCLUDING DAMAGING THE MOTOR ASSEMBLY. THE DOOR DOES NOT OPEN OR CLOSE PROPERLY AND TEMPORARILY TRAPPED MY DAUGHTER INSIDE WHO DID NOT KNOW HOW TO OPEN THE DOOR BESIDES USING THE DOOR OPEN BUTTONS AND HANDLE. ONE DAUGHTER WAS STANDING OUTSIDE THE VEHICLE WHEN THE CABLE SNAPPED AND IT NEARLY CUT HER NECK (IT CAME ABOUT 2 INCHES FROM HER NECK WHEN IT SNAPPED OUT OF THE TRACK). THIS IS A KNOWN ISSUE AT TOYOTA WHERE THE PLASTIC COATING BREAKS ALLOWING THE CABLE TO RUST. HAVING INOPERATIVE OR IMPROPERLY OPERATING DOORS CREATES A SIGNIFICANT SAFETY RISK, INCLUDING VEHICLE ENTRAPMENT AND INABILITY TO ENTER/EGRESS FROM THE NON-TRAFFIC SIDE OF THE ROADWAY. *TR