NHTSA Complaint #10939098 — 2011 KIA SORENTO ELECTRICAL SYSTEM

Complaint Details

ODI Number	10939098
Vehicle	2011 KIA SORENTO
Component	ELECTRICAL SYSTEM
Date of Incident	November 5, 2016
Date Filed	January 2, 2017
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

2011 KIA SORRENTO/THE CAR THE LOCK MECHANISM FAILED. THE CAR WILL NOT LOCK WITH THE KEY FOB OR WHEN PUSHING THE LOCKS IN THE DOOR. APPROXIMATE FAILURE WAS 80,000 MILES. TOOK IT TO THE DEALER SAID I WAS OVER MILEAGE FOR THE REPAIR. IT WILL COST ABOUT $800 FOR REPAIR. I AM SEEKING ADVICE TO SEE IF EXTENDED WARRANTY WILL COVER THIS COST. I HAVE ALREADY REPLACED THE FRONT DRIVERS DOOR LATCH, I RECEIVED A LETTER SAYING THE REPAIR ON THE LOCKS WOULD BE DONE BUT APPARENTLY IT DOES NOT COVER THIS PART. 5 YEAR OLD CAR NO LOCKS WORK AT ALL.

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