NHTSA Complaint #10937632 — 2012 BMW X5 STEERING

Complaint Details

ODI Number	10937632
Vehicle	2012 BMW X5
Component	STEERING
Date of Incident	December 16, 2016
Date Filed	December 27, 2016
Mileage	78,311 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

IN 2012 A RECALL WAS ISSUED FOR THIS CAR AND THE WORK WAS PERFORMED AT THE DEALER. ON 12/16/2016 THE STEERING FAILED WILE THE CAR WAS IN OPERATION. IT WAS RETURNED TO THE DEALERSHIP FOR REPAIR ON THE SAME PART AS BEFORE. MY INVESTIGATION SHOWED THERE WERE MORE THAN ONE STEERING FAILURE IN THAT TIME PERIOD CONCERNING THE SAME MODEL, ENGINE AND EVERYTHING BUT A 2011 MODEL. I PAID OUT OF POCKET TO HAVE THE REPAIRS COMPLETED BECAUSE I NEED TRANSPORTATION, HOWEVER BMW IS CLAIMING THAT ONCE THE WORK IS COMPLETED AND AFTER TIME OF WARRANTY THEY ARE NO LONGER RESPONSIBLE. I FEEL THIS IS A SERIOUS SAFETY CONCERN AND BMW WILL BILL CUSTOMERS FOR THE WORK EVEN IF THEY ARE REPLACING THE EQUIPMENT WITH FAULTY PARTS. I WAS FORTUNATE THAT I WASN'T DRIVING FAST AND THE WEATHER WAS NICE OR I COULD HAVE HAD A SERIOUS ACCIDENT WITH NO STEERING.. *TR

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