NHTSA Complaint #11504279 — 2012 BMW X5 STEERING

Complaint Details

ODI Number	11504279
Vehicle	2012 BMW X5
Component	STEERING
Date of Incident	July 1, 2022
Date Filed	January 29, 2023
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? Repair shop repaired the pulley because i couldn't steer the vehicle correctly. It would jerk me on the road. Vehicle is available for inspection but is already repaired by local shop. How was your safety or the safety of others put at risk? I could drive but couldn't steer intermittently. Scary!! i couldn't make a full turns and there was a rough spot in the steering sometimes. Eventually it locked up an couldn't leave parking spot. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. But i already got it repaired. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not that i know of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. I only smelled burning rubber or electrical components. Smoke from engine bay and screeching sounds. Worst part is it was intermittent which gives the driver a false sense of security to drive but almost crashed because down the road couldn't steer.

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