NHTSA Complaint #10937585 — 2016 JEEP GRAND CHEROKEE STEERING

Complaint Details

ODI Number	10937585
Vehicle	2016 JEEP GRAND CHEROKEE
Component	STEERING
Date of Incident	November 24, 2016
Date Filed	December 27, 2016
Mileage	6,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

WHILE DRIVING TO NASHVILLE, TN WE WERE DRIVING BETWEEN 65 - 73 MPH WITH SPEED CONTROL AND HIT SLOWER TRAFFIC IT FELT LIKE THE VEHICLE LOST POWER STEERING. THE STEERING WAS HARD TO HANDLE ON THE JEEP. IT WOULD PULL EITHER LEFT OR RIGHT AND WOULDN'T SEEM TO GO STRAIGHT. WE COULD STOP THE VEHICLE AND TURN IT OFF AND THE STEERING WOULD BE FINE AGAIN FOR A WHILE. I TOOK MY JEEP BACK TO THE DEALER ON DECEMBER 2, 2016 AND AS OF TODAY DECEMBER 27, 2016 THEY STILL HAVE IT. I DON'T KNOW IF IT IS THE POWER STEERING OR THE LIFT SUSPENSION BUT IT MOST DEFINITELY IS A SAFETY PROBLEM. THIS HAPPENED ON THE HIGHWAY AND THE SERVICE TECHS HAVE GOT IT TO DUPLICATE THE PROBLEM AT THE DEALERSHIP. *TR

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