NHTSA Complaint #10937420 — 2011 FORD EXPLORER

I HAD STARTED THE CAR BEFORE OUR TRIP WITH THE REMOST START AND IT WARMED UP FOR 10 MINUTES. WE WERE ABOUT 15 MINUTES INTO OUR TRIP AND DRIVING DOWN THE I-96 EXPRESSWAY IN GRAND RAPIDS, MI NEAR EXIT 43 (28TH STREET), 65 MPH, 9:45PM, 32-33 DEGREES OUTSIDE AND RAINING, REAR WINDOW DEFROSTER ON AS WELL AS AUTO TEMP CONTROL AT 70 DEGREES. ALL OF A SUDDEN THE REAR WINDOW LOUDLY EXPLODES INWARDS AND SHOWERS OUR 10 YEAR OLD DAUGHTER WITH GLASS (SHE WAS THE ONLY PASSENGER IN THE THIRD ROW) AS WELL AS INTO THE PASSENGER COMPARTMENT. IMMEDIATELY PULLED OFF THE HIGHWAY AT THE NEXT EXIT, THERE WAS NO SIGN OF IMPACT, NO SNOW OR ICE IN THE CAR, NO ROCKS, NO BULLETS. WHERE IT OCCURRED THERE WERE NO OVERPASS OR SIGNS OVER THE ROAD (NOTHING COULD HAVE FALLEN ON OUR CAR). AFTER INSPECTING THE WINDOW, IT WAS APPARENT THAT THE WHOLE WINDOW WAS SHATTERED WITH A LARGE GAPING HOLE IN THE LOWER MIDDLE (12" X 18") WITH MOST OF THAT GLASS IN THE PASSENGER COMPARTMENT. THE REAR WINDSHIELD WIPER HAD CAME THROUGH THE HOLE AND WAS INSIDE THE CAR (BUT STILL ATTACHED TO ITS OUTSIDE POSITION). THE EDGES ON BOTH SIDES OF THE REAR WINDOW HAD BROKEN OFF. *TR