NHTSA Complaint #10937379 — 2016 SUBARU OUTBACK

THE CAR AFTER 6 MONTHS HAS BEEN MAKING AN INTERMITTENT RATTLE NOISE THAT I BROUGHT INTO SUBARU TO INVESTIGATE. I SHARE THE VIDEO BUT THEY STATED THEY NEED TO RECREATE THE NOISE TO KNOW WHAT WAS WRONG. AFTER SEVERAL MONTHS, THEY FINALLY HEARD THE NOISE AND WITHOUT TESTING STATED THE EVAPORATOR PUMP NEEDED TO BE REPLACED. AFTER REPLACING THE PUMP THE ISSUE WAS STILL THERE. I THEN PUSHED THE ISSUE FURTHER AND SUBARU AMERICA ONLY RECOMMENDED THAT I BRING THE CAR TO ANOTHER DEALERSHIP. I DID THIS WHERE THEY PLANED TO DRIVE THE CAR TO AND FROM THEIR TOP MECHANICS HOME HOOKED UP TO THE DIAGNOSTIC SUBARU COMPUTER. WHEN WE PICKED THE CAR UP WITH NO RESOLVE, THEY ONLY DROVE THE CAR FOR 1 MILE WHICH MEANS IT NEVER WHEN BETWEEN MILFORD, CT TO MONROE, CT. AT THIS POINT MY FAMILY IS POISED TO LOSE THOUSANDS OF DOLLARS ON A BRAND NEW CAR THAT DOES NOT MEET THE LEMON LAW IN MY STATE AND HAS NO RESOLVE FOR A NOISE THAT WAKES UP MY 14 MONTH SON WHO IS A SOUND SLEEPER. THE NOISE IS EXTREMELY LOUD THAT PEOPLE CAN HEAR THE NOISE WHEN OCCURRING WHEN INSIDE THEIR HOMES AS I PULL UP. THE LAST DEALERSHIP ADVISOR TOLD ME SUBARU KNEW OF A SIMILAR CASE WHERE THE COMPUTER WAS DEFECTED AND HAD TO EXCHANGE THE MATTER BUT IN MY CASE THEY DID NOT RECOMMEND THIS AND WHEN I ASKED WHY TO THE SERVICE MANAGER, HE DENIED WHAT THE ADVISORS TOLD ME FROM THE NOTES. I FEEL SUBARU HAD DECEIVED ME AND IS TRYING TO COVER SOMETHING UP AS I DO NOT FEEL CONFIDED THAT THE EMISSIONS OR OTHER MECHANICS SYSTEMS ARE WORKING PROPERLY DESPITE SUBARU STATING EVERYTHING IS NORMAL.