NHTSA Complaint #10936735 — 2006 TOYOTA RAV4

10/26/15 WAS SERVICED BY GERMAIN TOYOTA, NAPLES, FL, OIL TANK WAS EMPTY AND ENGINE WAS OVERHEATED. THE CAR HAD BEEN DRIVEN 3711 MILES SINCE LAST OIL CHANGE (THERE WAS NO LEAK). I PUT A QUART OF OIL IN SO THAT I COULD DRIVE IT TO THE DEALER. THEY PERFORMED THEIR VERSION OF AN OIL CONSUMPTION TEST AND CLAIMED IT PASSED THE TEST. 3/11/16 OIL TANK WAS EMPTY AND CAR WAS OVERHEATED. IT HAD BEEN DRIVEN 2496 MILES SINCE THE PREVIOUS OIL CHANGE. THEY SAID IT HAD PASSED THE PREVIOUS TEST & ALL WAS OK. 10/7/16 OIL TANK WAS EMPTY, HAD BEEN DRIVEN BUT I HAD PURCHASED 3 QTS OF OIL AND ADDED IT TO THE EMPTY TANK. PRIOR TO ME ADDING THE OIL, CAR WAS EXTREMELY OVERHEATED AND I GOT BURNED TRYING TO GET THE HOOD UP. I COULD NOT TOUCH ANY PART OF THE ENGINE OR WOULD HAVE BEEN SEVERELY BURNED. THE CAR NOW FAILED A NEW OIL CONSUMPTION TEST. THEY ADVISED THEY COULD NOT FIX IT BECAUSE AS OF 4/3/2016 IT WAS OUT OF THE THEIR EXTENDED 10-YR WARRANTY FOR OIL CONSUMPTION PROBLEM. THEY TOLD ME IT IS NOW MY RESPONSIBILITY TO CONTINUALLY ADD OIL. IF A SAFETY HAZARD SHOULD OCCUR THEY SAID IT WOULD BE MY FAULT AND NOT THEIRS. IN ALL CASES ABOVE THE ENGINE WAS ON, VEHICLE IN MOTION ON CITY STREETS WHEN THE INDICATOR LIGHT CAME ON OR CAR OVERHEATED. THERE WAS NO OIL ON THE DIP STICK WHEN CHECKED IN EVERY ONE OF THE CASES.