NHTSA Complaint #10936615 — 2009 DODGE JOURNEY

I HAVE BEEN HAVING ISSUES WITH MY POWER STEERING RETURN HOUSE BUSTING AT ENGINE STARTUP WHEN THE WEATHER IS 30 OR BELOW. THIS IS MY 5TH WINTER DEALING WITH THIS AND I HAVE REPLACED THE RESERVOIR (RECOMMENDED BY THE DEALERSHIP) AND I AM STILL HAVING ISSUES. I WOULD REATTACH THE HOSE AND THE SAME DAY IT WILL BUST AGAIN. IT HAS BUSTED WHEN WE ARE AT HOME, WORK OR OUT RUNNING ERRANDS. DURING THE NON WINTER MONTHS I ALWAYS HAVE A SLOW LEAK AND HAVE TO FILL ABOUT ONCE A MONTH. THIS LEAK IS EATING AWAY AT MY MOTOR MOUNT AND AC BELT. I HAVE CAME ACROSS A RECALL (S08) FOR THIS ISSUE BUT CHRYSLER SAID MY VIN/ENGINE TYPE IS NOT COVERED UNDER THIS. CLEARLY I AM HAVING THE SAME ISSUE AND DO NOT UNDERSTAND TO WHY I CANNOT GET MINE FIXED. I HAVE A STRONG BELIEF THAT THIS IS A MANUFACTURER ISSUE AND I DON'T HAVE AN EXTRA $500 LAYING AROUND TO FIX IT, IF ITS EVEN FIXABLE MY A LOCAL MECHANIC. I LIVE IN THE MIDWEST WHERE WE CAN GET PRETTY HARSH WINTERS AND WITH MY POWER STEERING NOT WORKING IT IS NOT SAFE. 75% OF THE TIME I HAVE MY 3 AND 4 YEAR OLD WITH ME. THE UPSETTING PART ABOUT THIS IS I AM STILL PAYING ON THIS CAR (ONLY 6 MONTHS LEFT THANK GOODNESS). I HOPE I CAN GET SOME POSITIVE FEEDBACK AND ANSWERS SOON BECAUSE THE PEOPLE FROM CHRYSLER WAS NOT VERY PROFESSIONAL OR HELPFUL. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR