NHTSA Complaint #10935179 — 2010 TOYOTA PRIUS

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	10935179
Vehicle	2010 TOYOTA PRIUS
Component	EXTERIOR LIGHTING
Date of Incident	December 12, 2016
Date Filed	December 14, 2016
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

IN 2014 MY REGULAR BEAM HEADLIGHT WENT OUT. THE DEALERS WANTED $130 TO PUT IN A NEW BULB SAYING THE BUMPER HAD TO BE REMOVED. MY HUSBAND BOUGHT A BULB AT THE AUTO PARTS STORE AND INSTALLED IT WITHOUT REMOVING THE BUMPER. SINCE THEN I HAVE REPLACED SEVERAL BULBS ON BOTH SIDES AND WAS FINALLY TOLD BY SYLVANIA THAT I NEED TO CHANGE BOTH AT THE SAME TIME WHICH I DID ABOUT A MONTH AGO. A COUPLE OF NIGHTS AGO, I STARTED THE CAR AND BOTH HEADLIGHTS WERE OUT AND THE FUSES WERE INTACT. I PUT IN TWO MORE BULBS, BUT I CAN BARELY SEE WITH THEM ALTHOUGH THEY ARE LIT. THE BEAM IS VERY WEAK. THE DEALERS WANT OVER $100 TO DO A DIAGNOSTIC TO FIND THE PROBLEM OR BEFORE THEY WILL GIVE ME A QUOTE OF THE COST TO REMEDY THE PROBLEM AS STATED BY TOYOTA IN A TECHNICAL BULLETIN. THIS WAS MY THIRD PRIUS, AND LAST ONE. *TR

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