NHTSA Complaint #10934533 — 2009 INFINITI G37

I WAS DRIVING ABOUT 35 MILES AN HOUR AND ABOUT TO TURN RIGHT AT AN INTERSECTION WHEN MY STEERING WENT OUT COMPLETELY. THE STEERING WHEEL WAS NO LONGER CONNECTED TO THE WHEELS, IT WAS JUST SPINNING AROUND. I WAS ABLE TO SLOW DOWN AND DRIVE OVER A CURB AND REST ON THE MEDIAN, DURING RUSH HOUR, IN THE DARK AND CALL AAA. ACCORDING TO THE DEALERSHIP THIS IS WHAT HAPPENED: "ON YOUR VEHICLE THE STEERING SHAFT THAT RUNS DOWN FROM THE STEERING WHEEL SEPARATED FROM THE COUPLER. WHEN THIS HAPPENED IT DAMAGED THE SPIRAL CABLE AND THE STEERING ANGLE SENSOR. WE HAVE REATTACHED THE SHAFT TO THE COUPLER AND REINSTALLED THE SAFETY NUT THAT HOLDS IT INTO PLACE, BUT THE STEERING ANGLE SENSOR AND THE SPIRAL CABLE WILL NEED TO BE REPLACED". THEY SUGGESTED I CALL CONSUMER REPORTS AND I HAVE TO PAY FOR THE REPAIRS, THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE AND I HAVE NEVER HAD ANY WRECKS IN THE CAR AND ALL MAINTENANCE WORK IS DONE AT THE SAME DEALERSHIP. I AM SO AFRAID TO THINK OF WHAT COULD HAVE HAPPENED AND I WORRIED ABOUT DRIVING MY CAR IN THE FUTURE. THIS IS A VERY DANGEROUS SITUATION. TOTAL LOSS OF STEERING CONTROL. *TR