NHTSA Complaint #10290182 — 2009 INFINITI G37

A FEW DAYS AFTER I BOUGHT A NEW CAR WITH ELECTRIC STEERING WHEEL, I NOTICED A JERK ON THE STEERING WHEEL WHEN I PASSED A SPEED BUMP AND AT TIMES I FEEL LIKE THE STEERING WHEEL JUMPING ON ME AT ACCELERATION. A FEW WEEKS LATER I FOUND THE ORIGIN OF THE PROBLEM. THE ELECTRIC STEERING WHEEL DOES NOT LOCK IN PLACE SECURELY. IT WILL HAVE TO BE PUSH MANUALLY TO SECURE IT. IF YOU DRIVE AWAY AND FORGET TO SECURE IT MANUALLY THAT IS WHEN THE JERK OCCUR INTO THE SITUATION I DESCRIBED EARLIER. I BROUGHT IT BACK TO THE DEALER AND TAKE IT IN FOR REPAIR UNDER WARRANTY, IN THE PROCESS TAKING OUT THE WHOLE STEERING WHEEL ASSEMBLY AND PUT IT BACK TOGETHER AND TOLD THEY CANNOT FIND ANY PROBLEM. THEY CONCLUDED THAT 'COMPARED TO OTHER SIMILAR MODELS THEY ALSO HAVE A SLIGHT PLAY OF THE STEERING COLUMN. THIS IS NORMAL CHARACTERISTIC OF THIS YEAR AND MODEL VEHICLE". I GOT IN TOUCH WITH INFINITY CONSUMER AFFAIRS BUT AFTER A FEW DAYS THEY CAME UP WITH THE SAME CONCLUSION. I THINK IT IS THE RESPONSIBILITY OF THE DEALER TO INFORM THE CONSUMER OF THIS KIND OF " CHARACTERISTIC " BEFORE THE CONSUMER MAKE A DECISION. IS THERE A DEFECT OR SAFETY ISSUE INVOLVE IN THIS SITUATION? THANK YOU VERY MUCH. *TR