NHTSA Complaint #10929561 — 2004 TOYOTA SIENNA

ON AUGUST 29, 2016 WE WERE AWOKEN BY THE FIRE DEPARTMENT AT 3:30AM LETTING US KNOW OUR 2004 TOYOTA SIENNA WAS ON FIRE IN THE DRIVEWAY. THEY WERE ABLE TO BREAK INTO THE VAN AND CONTAIN THE FIRE BUT THE VEHICLE WAS COMPLETELY BURNT UP ON THE FRONT RIGHT SIDE AND A TOTAL LOSS FOR OUR FAMILY. IT APPEARED TO BE AN ELECTRICAL FIRE UNDER THE DASHBOARD. WE FILED A COMPLAINT/CLAIM WITH TOYOTA THE FOLLOWING WEEK AND AS OF DECEMBER 2, 2016, STILL HAVE NOT GOTTEN A RESOLUTION AND HAVE NOT BEEN CLEARED BY TOYOTA TO EVEN TOW THE VEHICLE. WE HAVE PLACED NUMEROUS CALLS TO THEIR CUSTOMER SERVICE DIVISION. INITIALLY, WE WERE TOLD CLAIMS DEPARTMENT HAS UP TO 30 BUSINESS DAYS TO RESPOND TO THE CLAIM. ONCE WE EXCEEDED THE 30 BUSINESS DAYS ' WE CONTACTED AGAIN AND WERE THEN TOLD THEY 'TYPICALLY' TAKE 30 DAYS BUT IT COULD BE LONGER. PREVIOUSLY - TOYOTA SENT OUT A FIRE INVESTIGATOR IN OCTOBER. IN A FOLLOW UP CALL TO THAT INVESTIGATOR BY US ' HE CONFIRMED HE TURNED OVER HIS FINDINGS TO TOYOTA AND LET US KNOW THAT THE CAUSE WAS UNABLE TO BE DETERMINED.