NHTSA Complaint #11515790 — 2004 TOYOTA SIENNA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11515790
Vehicle	2004 TOYOTA SIENNA
Component	ELECTRICAL SYSTEM
Date of Incident	March 31, 2023
Date Filed	April 6, 2023
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2004 Toyota Sienna. The contact stated while the vehicle was parked, the tailgate inadvertently opened, then closed independently. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the tailgate hydraulic struts needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that she noticed that the failure had reoccurred in 30-degree temperatures on two occasions. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.

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