NHTSA Complaint #10929554 — 2011 CHEVROLET MALIBU

1. MY CAR IS 5 YEAR OLD AND 73,000 MILES. WE USE IT FOR COMMUTING TO WORK AND GROCERY. AND WE DO ALL THE MAINTENANCE AT DUBLIN CHEVROLET DEALERSHIP. ON NOV 11TH, MY CAR BROKE DOWN ON THE HIGHWAY AND BLOCKED THE TRAFFIC. THE FRONT TRUNK WAS SMOKING. THE CAR WAS TOWED TO DEALERSHIP. THEY SAID POSSIBLE ENGINE PROBLEM. ALTHOUGH THE CAR IS JUST OUT OF WARRANTY, IT IS HARD TO BELIEVE THAT THIS CAR HAS NO QUALITY PROBLEM WITH SUCH FEW YEARS AND RELATIVELY LOW MILEAGE. 2. A FEW MONTHS AGO, I RECEIVED A RECALL NOTICE FROM THE CAR MAKING COMPANY AND TOOK THE CAR TO THE DEALERSHIP TO GET THE RECALL DONE. BUT THEY SAID THE PART HAS NOT ARRIVED AND ASKED US TO WAIT UNTIL THEY CALL US. WE NEVER GET CALL FROM THEM. THIS TIME, I CALLED THEIR RECALL DEPARTMENT AND LEFT A MESSAGE. NEVER HEAR BACK FROM THEM.