NHTSA Complaint #10927394 — 2014 JEEP CHEROKEE

MY VEHICLE HAS HAD HARD SHIFTING EVER SINCE I PURCHASED IT BRAND NEW IN 2014. THERE'S A SLIGHT DELAY WHEN ACCELERATING WHICH MAKES IT VERY DANGEROUS TO TURN INTO ONCOMING TRAFFIC. IN JANUARY OF 2016, MY VEHICLE ACTUALLY STOPPED ON ME WHILE MAKING A RIGHT HAND TURN WHEN TAKING MY KIDS TO SCHOOL. LUCKILY THE VEHICLE STOPPED IN THE SCHOOL ZONE SO THE ONCOMING TRAFFIC WAS APPROACHING AT A SLOW SPEED. IT TOOK ME FOUR ATTEMPTS TO GET THE VEHICLE STARTED AGAIN. THE SERVICE TRANSMISSION LIGHT CAME ON THE DASH. IT HAD TO BE TOWED TO THE DEALERSHIP THREE TIMES IN JANUARY BECAUSE IT WOULD NOT START, OR IF IT DID, ONCE I STARTED DRIVING THE ON DASH SCREEN WOULD SAY "SHIFT TO DRIVE" AND THEN THE "SERVICE TRANSMISSION" LIGHT WOULD COME ON. THE VEHICLE STOPPED WHILE IN MOTION SO I HAD TO PULL OVER AND WAIT BEFORE STARTING THE VEHICLE UP AGAIN. I WAS TOLD BY THE DEALERSHIP THAT MY VEHICLE NEEDED A TRANSMISSION UPDATE AND A NEW BATTERY. IT WAS EXPLAINED TO ME THAT A BAD BATTERY WILL COST THIS SPECIFIC VEHICLE TO HAVE TRANSMISSION ISSUES. BUT AFTER THE UPDATE AND THE NEW BATTERY, THE HARD SHIFTING AND THE DELAY WHEN ACCELERATING REMAINED. MY VEHICLE IS NOT SAFE TO DRIVE WITH MY THREE KIDS IN THE CAR; THE HARD SHIFTING MAKES IT FEEL LIKE WE WILL GET WHIPLASH AND THE DELAYED ACCELERATION MAKES IT FEEL LIKE THE VEHICLE WILL CAN STOP AT ANYTIME WHILE IN MOTION. I DON'T THINK THE TRANSMISSION UPDATE THAT THE DEALERSHIP DOES IS A SOLUTION TO THIS ONGOING PROBLEM BECAUSE IT HASN'T CORRECTED THE ISSUE ON MY VEHICLE.