NHTSA Complaint #10925700 — 2013 FORD FOCUS
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10925700 |
| Vehicle | 2013 FORD FOCUS |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 36,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
I'M ANOTHER VICTIM OF THE EPAS POWER STEERING GEAR ASSEMBLY FAILING. IT FAILED ON SEPTEMBER 26TH, WHILE UNDER WARRANTY, BUT UNFORTUNATELY I DIDN'T BRING IT INTO A DEALERSHIP ON SEPTEMBER 30TH. TWO DAYS AFTER THE WARRANTY EXPIRATION. DESPITE THE WELL-KNOWN OCCURRENCES OF THE EPAS / GEAR ASSEMBLY FAILURES, THE WARRANTY EXPIRATION DATE, ETC., FORD STILL CHOSE TO REFUSE IT UNDER WARRANTY CARE. INSTEAD, FORD FORCED ME TO PAY OUT OF POCKET WITH NO ASSISTANCE. THE WORSE PART IS IT NEARLY CAUSED AN ACCIDENT BECAUSE IT CHOSE TO FAIL IN TRAFFIC WHILE UNDER OPERATION AT LOW SPEEDS.
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