NHTSA Complaint #10925319 — 2004 FORD F-150

MY TRUCK HAS ALWAYS BEEN WELL TAKEN CARE OF HAS 92, 000 MILES ON IT WHICH IS VERY LOW ON A 2004. IT WAS ALWAYS SERVICED AT THE DEALER WHERE WE PURCHASED THE TRUCK. I HAD 2 EXTENDED SERVICE WARRANTIES THROUGH THIS DEALER. THERE IS NO RUST ON THE BODY AT ALL. I TOOK IT TO ANOTHER GARAGE TO HAVE SOME WORK DONE ON IT AND WHEN THEY PUT IT ON THE LIFT THE BOX ON THE TRUCK STARTED TO PULL AWAY FROM THE CAB. WHEN IT WAS LOWERED, AND INSPECTED THE FRAME ON BOTH SIDES OF THE TRUCK WAS COMPLETELY ROTTED THRU. I HAD NO IDEA THAT IT WAS THIS BAD. THE FRAME MUST BE COMPLETELY RECONSTRUCTED AND OF COURSE FORD AND THE DEALER DON'T WANT TO TAKE ANY RESPONSIBILITY FOR IT. SOMEONE COULD HAVE BEEN KILLED NOT KNOWING THE SEVERITY OF THE FRAME. I DEPENDED ON FORD TO CONSTRUCT A SAFE VEHICLE AND FOR THE DEALER TO SERVICE MY TRUCK IN GOOD FAITH. PEOPLE SHOULD BE REIMBURSED BY FORD TO GET THE PROBLEM FIXED AND FOR THEIR LACK OF A QUALITY PRODUCT AND SERVICE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE LOSES THEIR LIFE.