NHTSA Complaint #10920117 — 2013 INFINITI JX35

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10920117
Vehicle 2013 INFINITI JX35
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 46,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION INDICATOR LIGHT. THE LOCAL INFINITI DEALERSHIP REPAIRED THE PROBLEM UNDER WARRANTY BY REPLACING A "COMBINATION METER." (2) I RECEIVED A CALL FROM A PARTS REPRESENTATIVE AT THE LOCAL INFINITI DEALERSHIP WHO STATED THAT A PART ASSOCIATED WITH THE OCCUPANT CLASSIFICATION SYSTEM (OCS) RECALL WOULD BE IN SOON AND I SHOULD MAKE AN APPOINTMENT TO GET THE OCS REPAIRED. I WAS A LITTLE SHOCKED BECAUSE DURING THE SALES PROCESS I SPECIFICALLY ASKED THE SALES REP ABOUT THE RECALL AND WAS TOLD THAT THE RECALL ISSUE HAD BEEN TAKEN CARE OF. BASED ON WHAT THE INFINITI SALES REP TOLD ME, I WAS OPERATING THE CAR UNDER THE FALSE ASSUMPTION THAT MY PASSENGERS WOULD BE SAFE. UNTIL THE OCS IS REPAIRED (AND NOBODY SEEMS TO KNOW WHEN THE OCS PARTS WILL ACTUALLY BE IN), I HAVE NO CHOICE BUT TO PUT PASSENGERS IN THE BACK SEATS AS IT IS A POTENTIAL DANGER TO DRIVE WITH A PASSENGER IN THE FRONT WITH A DEACTIVATED PASSENGER AIRBAG. (3) THE ILLUMINATED KICK PLACE ON THE DRIVER'S SIDE WAS REPLACED UNDER WARRANTY. *TR

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