NHTSA Complaint #10919992 — 2015 FORD F-150

ON FRIDAY 10/28 WHILE DRIVING DOWN THE INTERSTATE AT ABOUT 55 MILES/HOUR AT APPROXIMATELY 6:30PM WITH VEHICLES AHEAD OF AND BEHIND MY TRUCK, THE VEHICLE BEGAN TO GIVE A NUMBER OF CHECK ENGINE ALERTS, AT WHICH TIME THE ENGINE RPMS DROPPED TO VERY LOW LEVELS AND BEGAN TO STALL AND THE ACCELERATOR NO LONGER RESPONDED. HAD TRUCK TOWED TO THE NEAREST DEALERSHIP WITHIN THE HOUR. I WAS VERY LUCKY IN THIS SITUATION, FOR HAD I BEEN IN A CONSTRUCTION AREA OR ON A BRIDGE, THE SITUATION COULD HAVE BEEN MUCH WORSE. THIS SAME SITUATION OCCURRED ON THE EVENING OF 10/2 WHILE DRIVING 40MPH DOWN A STATE ROAD NEAR MY HOME AND ACCORDING TO THE DEALER WHO ATTENDED TO THE ISSUE, THE BRAKE MODULE HAD FAILED WHICH CAUSED THE SYMPTOMS TO ARISE. IN THAT INSTANCE, THE ACCELERATE FAILED TO RESPOND AND THE ENGINE BEGAN TO STALL, WHICH IT DID WHEN I PULLED TO THE SIDE OF THE ROAD. THEY REPLACED THE MODULE A FEW DAYS LATER. IN ADDITION, THE DRIVER SIDE DOOR VIBRATES AND DOES NOT LATCH PROPERLY. TWO DEALERS HAVE FAILED TO RESOLVE THIS ISSUE TO DATE AND I BELIEVE IT IS A SAFETY CONCERN THAT HAS LARGELY BEEN DISMISSED BY THE SERVICE TECHNICIANS AND DEALERSHIPS INVOLVED. DESPITE NUMEROUS DOCUMENTED ATTEMPTS TO RESOLVE THIS ISSUE WITH FORD CUSTOMER SERVICE, THEY HAVE IGNORED THIS CONCERN, HAVE FAILED TO RESPOND TO ME IN A TIMELY MANNER, AND DECLINED A BUYBACK REQUEST. I AM SUBMITTING LEMON LAW DOCUMENTATION FOR THE VEHICLE DURING THE WEEK OF OCTOBER 31. I HAVE SPENT HUNDREDS OF DOLLARS ON RENTAL VEHICLES DURING ATTEMPTED REPAIRS TO THE DOORS AND THE BRAKE MODULE SINCE FORD CLAIMS THEY WILL NOT COVER THE COST OF RENTAL VEHICLES DURING WARRANTY REPAIRS. REPAIR DOCUMENTATION ATTACHED PERTAINS TO REPAIRS FOR 10/2 OCCURRENCE SINCE THE DEALERSHIP HAS NOT YET HAD AN OPPORTUNITY TO INSPECT MY VEHICLE SINCE IT WAS DROPPED OFF YESTERDAY EVENING. I WILL GLADLY PROVIDE INFO ONCE RECEIVED.