NHTSA Complaint #10917203 — 2013 FORD FLEX SEAT BELTS

Complaint Details

ODI Number	10917203
Vehicle	2013 FORD FLEX
Component	SEAT BELTS
Date of Incident	October 5, 2016
Date Filed	October 18, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WE HAVE HAD PROBLEMS WITH OUR BACKSEATS' SEATBELTS NOT WORKING PROPERLY FOR AT LEAST TWO YEARS. THEY CONSTANTLY GET STUCK, DON'T CLICK IN, DON'T RETRACT, AND MORE RECENTLY, PLASTICS PARTS FELL OFF. WE HAVE BROUGHT THE CAR TO COCONUT POINT FORD IN ESTERO, FL NUMEROUS TIMES COMPLAINING OF SEATBELT ISSUES. LAST WEEK, THEY TOLD US THEY NEEDED TO REPLACE TWO REAR SEATBELT MECHANISMS (FOR $870.06!). A DAY AFTER THE REPAIR WAS DONE, WE FOUND THREE PLASTIC PARTS TO THE SEATBELTS (SEE PHOTO) ON THE SEAT. I AM QUITE CONCERNED THAT THE SEATBELTS IN THE CAR ARE DEFECTIVE AND WILL NOT PROTECT US AND OUR FOUR CHILDREN IN THE EVENT OF IMPACT. THIS CAR IS A 2013, AND THE SEATBELTS SHOULD NOT BE BREAKING!!!!

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