NHTSA Complaint #11240846 — 2013 FORD FLEX
SEAT BELTS issue reported to NHTSA
Complaint Details
| ODI Number | 11240846 |
| Vehicle | 2013 FORD FLEX |
| Component | SEAT BELTS |
| Date of Incident | |
| Date Filed | |
| Mileage | 86,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT ALL OF THE SECOND ROW SEAT BELTS FAILED TO RETRACT, LATCH, AND UNLATCH. THE VEHICLE WAS TAKEN TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064, (858) 748-1400), BUT WAS NOT DIAGNOSED. THE SEAT BELTS WERE REPLACED FIVE TIMES; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. IN ADDITION, THE SECOND ROW DRIVER'S SIDE SEAT BELT JAMMED AND UNJAMMED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *LN CONSUMER STATED FORD EVENTUALLY BOUGHT BACK MY CAR UNDER THE LEMON LAW BUT NEVER SENT ME A PRE-AID MAIL PACKAGE TO SHIP BACK THE DAMAGED AIRBAG-SEATBELT COMPONENTS I HAD REPLACED FROM MY CAR THE YEAR PRIOR. *JB *BF *JB
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