NHTSA Complaint #11405154 — 2013 FORD FLEX SEAT BELTS

Complaint Details

ODI Number	11405154
Vehicle	2013 FORD FLEX
Component	SEAT BELTS
Date of Incident	March 27, 2021
Date Filed	March 27, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

IN SEPTEMBER, THE DRIVERS SIDE SECOND ROW SEATBELT BROKE, THE MALE CONNECTION. I CALLED OUR LOCAL DEALERSHIP AND THEY TOLD ME IT WOULD COST APPROXIMATELY $750 TO REPLACE. WE STARTED USING THE THIRD ROW INSTEAD. JUST TODAY, THE FEMALE CONNECTION ON THE PASSENGER SIDE SECOND ROW SEAT BROKE. FORD IS TELLING ME THEY WON'T REPLACE THE SEATBELTS. I CANNOT AFFORD TO REPLACE THEM. AND I DON'T THINK SUCH AN ESSENTIAL SAFETY FEATURE SHOULD BE LEFT TO US FOR A VEHICLE LESS THAN 10 YEARS OLD. DO I DRIVE WITH MY CHILDREN UNSECURED AND JUST HAVE OUR FAMILY SUE FORD WHEN WE ARE ALL DEAD?

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