NHTSA Complaint #10916195 — 2015 CHRYSLER 200

ENTERPRISE AUTO SALES SOLD ME THIS CHRYSLER 200 WITH AN OPEN WARRANTY ON IT, WHICH I DISCOVERED LATER ON. FROM THE TIME I DROVE IT HOME, THERE HAVE BEEN ISSUES WITH THE TRANSMISSION BEHAVING ERRATICALLY, SURGING OR RACING IDLE AND LURCHING FROM A STOPPED AND/OR SLOW MPH. IT HAS ALSO BEHAVED AS THOUGH ITS SUDDENLY IN IDLE ONLY ONE TO JUMP BACK INTO GEAR. IT'S BEEN TO THE DEALER FOR THE TCM RECALL AND THAT HASN'T REMEDIED THE PROBLEM. THEN A NEW SAFETY RECALL WAS RELEASED AND THERE IS NO DATE ON WHEN THE MOST RECENT ISSUES WILL BE FIXED. I SAW THAT MY VEHICLE WAS POTENTIALLY LISTED UNDER THE CONSENT AGREEMENT'S BUY-BACK OPTION FOR OWNERS. WHEN I SPOKE WITH CUSTOMER SERVICE, I WAS TOLD THERE WAS NO SUCH THING AS A BUY-BACK PROGRAM AND MY VEHICLE WAS NOT WITHIN THE CONSENT AGREEMENT. I REQUESTED ANOTHER DEPARTMENT AND WAS TOLD THERE WAS NO OTHER DEPARTMENT. I ASKED TO SPEAK WITH A SUPERVISOR AND WAS FLATLY DENIED BY THE CUSTOMER SERVICE REPRESENTATIVE WHO HAD A SPEECH IMPEDIMENT. I HAVEN'T EVER DEALT WITH A CSR THAT HOSTILE. I'M SURPRISED SHE WORKS WITH CUSTOMERS. I'VE ONLY HAD THIS VEHICLE FOR ABOUT 4 MONTHS AND IT'S BEEN A NIGHTMARE. DEFINITELY BUYERS REMORSE HERE. I DO NOT FEEL SAFE IN THIS CAR AT ALL. CHRYSLER HAS HAD MORE THAN A REASONABLE AMOUNT OF TIME TO EITHER REPAIR OR REFUND THIS VEHICLE. I BELIEVE THEY SHOULD REPURCHASE IT FROM ME SO I CAN INVEST IN SOMETHING ELSE. AND AS A SIDE NOTE: I HAVE MANAGED TO TRACK DOWN ALL OF HE WORK ORDERS COMPLETED ON THIS CAR EXCEPT FOR THE FIRST SAFETY RECALL, AND ACCORDING TO CHRYSLER'S RECORDS, IT WAS REPAIRED BY A RENTAL COMPANY WHO IS NOW DEFUND. VERY SHADY.