NHTSA Complaint #10914054 — 2012 FORD FOCUS

THE REAR DRIVER SIDE DOOR WILL NOT LATCH PROPERLY, I HAVE TO RESTRAIN THE DOOR WITH A SEAT BELT IN ORDER FOR THE DOOR TO NOT OPEN WHILE DRIVING, THERE IS NO CURRENT RECALL ON THIS MODEL FOR FORD FOCUS BUT THERE IS ON OTHER FORD VEHICLES FOR THE SAME ISSUE, THIS IS THE SECOND TIME THIS VEHICLE HAS HAD DOOR LATCH ISSUES, THE FIRST WAS JUST UNDER A YEAR PRIOR FOR THE DRIVER DOOR, WHICH OPENED WHILE I WAS DRIVING, THE LATCH AT THAT TIME WAS COVERED UNDER THE VEHICLES EXTENDED WARRANT BUT TOOK OVER A MONTH TO REPAIR AT THE DEALER, I DO NOT HAVE ANY POLICE REPORTS, BUT WHEN THE SECOND LATCH FAILED I DID FILE A COMPLAINT WITH FORDS MAIN 800 NUMBER WHERE THEY TOLD ME THE PRODUCT WOULD BE REPLACED, UPON TALKING WITH THE FORD DEALERSHIP TO SCHEDULE AN APPOINTMENT TO HAVE THE REPAIRS DONE, THE DEALERSHIP PROMPTLY TOLD ME THAT THE REPAIRS ARE NOT COVERED AND THAT I WOULD HAVE TO PAY $700 TO HAVE THEIR FAULTY PRODUCT REPAIRED. AS OF RIGHT NOW THE DOOR LATCH REMAINS UN-REPAIRED AND I HAVE A SEAT BELT TETHERED TO THE REAR DOOR TO KEEP IT FROM OPENING WHILE THE VEHICLE IS IN MOTION.