NHTSA Complaint #10908713 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10908713
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	September 20, 2016
Date Filed	September 22, 2016
Mileage	106,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I JUST BOUGHT THIS CAR OFF THE LOT ON SATURDAY 9/17/2016. ON TUESDAY EVENING OF THE 20TH MY FAMILY AND I WENT TO DINNER CAR RAN FINE NO WARNING SIGNALS. PARKED THE CAR WENT IN TO EAT AND CAME OUT STARTED THE CAR AND WENT TO DRIVE AND COULDN'T STEER I THEN NOTICED THE MESSAGE BEHIND THE STEERING WHEEL THAT READ STEERING ASSIST FAULT SERVICE NEEDED. I THEN SHUT THE CAR OFF AND TRIED TURNING IT BACK ON STILL SAME MESSAGE. WE LITERALLY DROVE HOME WITH NO STEERING WHICH IS BEYOND DANGEROUS. IT IS IN THE SHOP RIGHT NOW TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. AT THIS POINT I AM SCARED TO EVEN DRIVE IT AGAIN.

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