NHTSA Complaint #10908654 — 2003 TOYOTA COROLLA AIR BAGS

Complaint Details

ODI Number	10908654
Vehicle	2003 TOYOTA COROLLA
Component	AIR BAGS
Date of Incident	September 22, 2016
Date Filed	September 22, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TAKATA RECALL--I HAVE TRIED REPEATEDLY TO SCHEDULE AN APPOINTMENT WITH A TOYOTA DEALERSHIP TO HAVE MY AIRBAG REPLACED. I CAN NEVER GET AN ANSWER. I HAVE REPLIED SEVERAL TIMES TO THE TOYOTA SAFETY RECALL RESOLUTION TEAM AT 1-888-312-5994. THEY ALSO HAVE NOT BEEN ABLE TO GET AN ANSWER AND THEY'VE ADVISED ME TO CALL THE DEALERSHIPS DIRECTLY. THE LAST ATTEMPTS WERE MADE THIS MORNING AND THE RESOLUTION TEAM SUGGESTED I JUST DRIVE TO THE DEALERSHIP TO MAKE MY APPOINTMENT SINCE THEY WILL NOT ANSWER THE PHONE. WHY IS THIS SO INCONVENIENT? WHY CAN'T TOYOTA DEALERSHIPS ANSWER PHONES TO MAKE APPOINTMENTS AND MAKE THESE CHANGES? HOW CAN I GET THIS REPAIR DONE IN A TIMELY AND CONVENIENT FASHION?

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