NHTSA Complaint #11474177 — 2003 TOYOTA COROLLA

I received a recall notice, scheduled an appointment and then went to Bev Smith Toyota in Fort Pierce, FL. My appointment was for 9:30 AM. I decided that as long as I was there, I would get my oil changed (normally I do not use dealer oil changes because they are expensive, but since I was there anyway...). At 11:10, I was presented the bill for the oil change and told that they refused to service the airbag. There was some garbage on the floor of the passenger side that the service manager claimed rendered my vehicle unsafe to work on. I pointed out that no one asked me to clean out the front seat when I scheduled the appointment, that the items were there at 9:30 when received the car, and that the car apparently was safe enough for them to perform an overpriced oil change. I offered to remove the items (it later took me all of 3 minutes to clear the area). The service manager refused and refused to complete the recall work. He still demanded payment for the oil change and was unwilling to compensate me for my wasted time.