NHTSA Complaint #10906364 — 2016 FORD EXPLORER

THIS IS THE SECOND TIME THIS HAPPENED TO ME WHILE DRIVING MY 2016 EXPLORER LIMITED. MY CAR HAS EVERY OPTION AVAILABLE. A FEW MONTHS AGO AS I WAS TURNING ONTO THE HIGHWAY A "LANE KEEPING SYS MALFUNCTION" ALERT CAME ACROSS MY DISPLAY AND MY STEERING LOCKED IN PLACE. I COULD NOT TURN MY STEERING WHEEL AT ALL. I HAD A SKETCHY VEHICLE FOR MY FIRST VEHICLE AND KNEW THAT I NEEDED TO PUT THE CAR IN PARK AND TURN IT OFF FOR A FEW SECONDS AND RESTART THE CAR. DOING THIS FREED MY STEERING WHEEL AND I WAS ABLE TO DRIVE TO THE DEALERSHIP. THE DEALERSHIP RAN DIAGNOSTICS AND CAME TO THE CONCLUSION THAT THE SENSITIVITY WAS SET TOO HIGH. FFW MONTHS LATER. 9/13/16 I AM DRIVING BACK AT ABOUT 65 MPH, FROM A DR. APT ON A BUSY ROAD AND THE CAR TELLS ME MY STEERING IS MALFUNCTIONING TO SERVICE MY VEHICLE. MY GAME PLAN WAS TO PULL OVER SAFELY AND RUN A VEHICLE HEALTH REPORT AND CALL THE DEALER. SECONDS LATER I GET THE SAME MESSAGE ALONG WITH LANE KEEPING MALFUNCTION & MY STEERING LOCKED. I HAD TO COME TO A COMPLETE STOP ON THE MIDDLE OF A BUSY HWY WITH A CAR COMING AT MY REAR AND THROW IT IN PARK AND KILL MY ENGINE AND RESTART MY CAR FOR THE STEERING TO UNLOCK. I SPOKE WITH THE SERVICE DEPT. AFTER THEY RAN DIAGNOSTICS AND MY VEHICLE IS "SPITTING OUT CODES LIKE CRAZY" AND WAS TOLD IT MAY BE A MODULE IN MY COMPUTER THAT CONTROLS STEERING & LANE KEEPING SYSTEMS OR MY KEY FOB IS NOT BEING DETECTED BY MY COMPUTER AND IS NOT SENDING AN ALERT AND MY CAR THINKS IT IS BEING STOLEN. CRAZY. DEFINITELY NOT SAFE. THIS IS MY DAILY DRIVER. I HAVE 4 SMALL CHILDREN. I LIVE IN MY CAR. PLEASE RESEARCH THIS AND ISSUE A RECALL. THIS IS NOT SAFE AT ALL. THANKFULLY I WAS NOT ON AN INTERSTATE GOING 70+ MPH. ALSO MY CAR WAS PURCHASED DEC 2015 AND WAS A DEALER TRADE FROM A TX DEALER.