NHTSA Complaint #10906311 — 2014 JEEP CHEROKEE

WE PURCHASED A 2014 JEEP CHEROKEE LIMITED, 4WD W/ACTIVE DRIVE 2 IN JANUARY 2014. WHEN WE PURCHASED THIS VEHICLE, WE TRADED IN A GMC TERRAIN. WE WERE CERTAIN THAT THE JEEP WAS GOING TO BE A FANTASTIC PURCHASE, KNOWING THE REPUTATION OF JEEP. WE HAVE HAD NOTHING BUT WHAT I'D CALL SERIOUS PROBLEMS WITH THE TRANSMISSION. EVERY TIME I TAKE IT IN FOR AN OIL CHANGE, I MENTION IT, AND THEY DO "SOFTWARE UPDATES." EACH SOFTWARE UPDATE THAT HAS BEEN DONE HAS NOT CORRECTED THE PROBLEM STILL. ALL IT'S DONE IS CREATED A DIFFERENT PROBLEM. THERE HAVE NOW BEEN 5 RECALLS ON THIS VEHICLE, 1 OF WHICH HASN'T BEEN TAKEN CARE OF YET BECAUSE JEEP HASN'T COME UP WITH A REPLACEMENT PART, SO I'M STUCK WITH A RENTAL RENEGADE THAT IS NOWHERE NEAR COMPARABLE TO MY CHEROKEE LIMITED 4WD, FOR AN "UNSPECIFIED AMOUNT OF TIME." MY STEERING COLUMN MAKES A GRINDING NOISE LOUDER THAN A 40 YEAR OLD TRUCK. THE DEALERSHIP TOLD ME THAT IT WAS A NORMAL SOUND. NO VEHICLE I'VE EVER DRIVEN HAS SOUNDED LIKE THIS, ESPECIALLY ONE THAT COST ME $40,000!!!