NHTSA Complaint #10906218 — 2011 VOLKSWAGEN TIGUAN

CHECK ENGINE LIGHT APPEARED 09/11/16. VEHICLE WAS STATIONARY AT THE TIME THE LIGHT ENGAGED. DROPPED OFF AT DEALER WHO INFORMED ME THAT THE TENSIONER HAD FAILED AND THE FOLLOWING HAD TO BE REPLACED: TENSIONER, TIMING CASE, SEALENT, GASKET, BRACKET, VALVE, AND RAIL NEEDED TO BE REPLACED. HE STATED THAT THE PROBLEM WAS CAUGHT EARLY ENOUGH THAT UPON INSPECTION OF THE ENGINE THEY FOUND NO DAMAGE TO THE ENGINE. THERE IS NO MAINTENANCE SCHEDULE IN THE MANUAL FOR THE TENSIONER. HE ALSO STATED THAT DUE TO THE TENSIONER FAILING, THE TIMING CHAIN WAS SKIPPING LINKS WHICH WOULD HAVE LEAD TO ENGINE FAILURE. THERE WERE NO DASH BOARD MESSAGES INDICATING WHY THE CHECK ENGINE LIGHT WAS TRIGGERED. PLEASE SEE ENCLOSED INVOICE AS ATTACHED.