NHTSA Complaint #10905717 — 2014 JEEP CHEROKEE

SEPTEMBER 12 2016 460 COUNTY ROUTE 7 PINE PLAINS NY 12567 [XXX]- HOME [XXX]- CELL [XXX](HUSBAND'S CELL) RE: S55/NHTSA 16V-529 VIN: LAST 8- [XXX] I RECEIVED IN THE MAIL A RECALL ON MY JEEP CHEROKEE FOR TRANSAXLE WIRE HARNESS. I CALLED VILLAGE DODGE, DUCHESS DODGE AND THEY HAVE NOT RECEIVED THE PARTS TO FIX THE RECALL. IT IS VERY DISTURBING TO THINK I MIGHT CRASH OUT TO LOSS OF MOTIVE POWER. WHY DO THE DEALERSHIPS NOT HAVE PARTS YET? AFTER SPEAKING WITH YOUR FCA RECALL ASSISTANCE CENTER 1 800 853 1404 [XXX] WOULD ONLY GIVE ME HER NAME WOULD NOT TELL ME AN OPERATOR NUMBER WHAT STATE SHE WAS IN OR ANY INFORMATION THAT I CONTACTED THE CENTER. I ASKED FOR A SUPERVISOR AND PLACED ON HOLD. I AM REQUESTING A LOANING CAR. FINALLY [XXX] CAME BACK ON THE PHONE WHEN I ASKED AGAIN FOR WHAT STATE SHE WAS IN [XXX] STATED FARMINGTON HILLS MICHIGAN. [XXX] TOLD ME THAT I HAVE 24 TO 48 HOURS FOR A CALL BACK FROM THE SUPERVISOR. LOANER CAR WILL ALSO TAKE 24 TO 48 HOUR FOR SOMEONE CALL ME BACK AND I AM BEING PLACED ON SPECIAL TRACKING LIST. THIS IS UNACCEPTABLE TO BE EXPECTED TO DRIVE A VEHICLE THAT COULD CRASH AND POSSIBLY KILL ME OR SOME INNOCENT DRIVERS. I EXPECT SOMETHING WOULD BE DONE IMMEDIATELY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).