NHTSA Complaint #10903898 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10903898
Vehicle	2012 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	August 24, 2016
Date Filed	September 6, 2016
Mileage	127,850 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DRIVER SIDE REAR DOOR LATCH FAILED WHILE PULLING OUT OF MY DRIVEWAY. THE LEFT REAR DOOR OPEN LIGHT ILLUMINATED AND THE DOOR SWUNG OPEN. TRIED TO CLOSE DOOR BUT THE DOOR WILL NOT LATCH CLOSE LEAVING VEHICLE NON OPERABLE. FORD SAYS MY VIN IS NOT COVERED IN THE ATTACHED RECALL NOTICE, ALTHOUGH IT MEETS ALL CRITERIA OF NOTICE. ALSO LOCAL FORD DEALER WAS NOT ABLE PROCURE NEW PART BECAUSE OF AVAILABILITY. CUSTOMER SERVICE JUST SAID THEY WERE SORRY. I NOW HAVE AN INOPERABLE VEHICLE AND BY EVERY INDICATION IT SHOULD BE COVERED UNDER THIS WARRANTY. OTHER WISE IT WILL COST ME OVER $400.00 TO HAVE THIS FIXED IF THEY EVER ARE ABLE TO GET THE PART.

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