NHTSA Complaint #10903178 — 2012 FORD FOCUS

PARKED UP AND VEHICLE WAS STATIONARY. REAR PASSENGER DOOR WAS OPENED TO GET BAGS OUT, THEN WHEN SHUT WOULD NO LONGER LATCH. NO PROCESS WOULD MAKE DOOR LATCH, DOOR AJAR LIGHT REMAINED ON. SECURED DOOR TEMPORARILY WITH CORDS. TOOK CAR INTO FUTURE FORD OF CLOVIS CA, THEY WERE NOT INTERESTED IN THE SLIGHTEST TO HEAR MY CONCERNS AND TO HOW DANGEROUS THIS COULD HAVE BEEN HAD DOOR SWUNG OPEN IF I'D BEEN DRIVING. I POINTED OUT THE MANY INCIDENTS I NOTICED ON VARIOUS WEBSITES AND THAT FIESTA'S HAVING SAME PARTS HAD BEEN RECALLED AND REPAIRED. THEY WERE ONLY INTERESTED IN CHARGING ME TO INVESTIGATE PROBLEM AND SEE IF THE LOCK WAS THE ISSUE. IF THE GUY HAD STEPPED OUT FROM BEHIND HIS COUNTER AND JUST LOOKED I THINK HE COULD HAVE CONFIRMED IT, BUT WANTED TO CHARGE ME A $100 TO DO THAT. I ENDED UP PURCHASING PARTS FROM EBAY AND INSTALLING IT MYSELF. NOTHING TO SAY THIS ONE WON'T FAIL AT ANY TIME. I HAVE NO CONFIDENCE IN THEIR SAFETY LATCHES WHAT SO EVER. AS FOR FUTURE FORD OF CLOVIS DISGUSTING ATTITUDE TOWARDS VEHICLE SAFETY ONLY INTERESTED IN $$$$$$$$