NHTSA Complaint #10903101 — 2012 FORD FOCUS

THE 2012 FORD FOCUS REFERENCED ABOVE HAS HAD ISSUES WITH THE PASSENGER SIDE REAR DOOR SINCE APRIL OF 2016. RANDOMLY, THE DRIVER'S NOTIFICATION CENTER (INFORMATION MESSAGE) WOULD SHOW THE REAR PASSENGER SIDE DOOR WAS AJAR WHILE THE VEHICLE WAS INITIALLY BEING STARTED & THAT SAME DAY WHILE THE CAR WAS IN MOTION. NOTE, I USE THE CAR ONLY FOR MYSELF & RARELY EVER USE THAT DOOR AS I DO NOT HAVE CHILDREN & USUALLY HAVE ONLY 1 PASSENGER IF ANY. ONLY A COUPLE OF DAYS LATER, THE DOOR ITSELF WOULD FLY OPEN--REGARDLESS WHETHER THE CAR WAS "IN PARK", BEING "REVERED" OR BEING OPERATED IN TRAFFIC, WHETHER LOCALLY OR ON LONGER DISTANCED TRAVEL...HIGHLY DANGEROUS, LET ALONE DISTRACTING & UNNERVING. I CALLED MY LOCAL FORD DEALER(S) & WAS TOLD THAT MY CAR'S VIN WAS NOT COVERED OR BEEN INVOLVED IN ANY KIND OF RECALL FOR SUCH PROBLEM, EVEN THOUGH THERE WERE SEVERAL THOUSANDS OF OTHER FORD FOCUS VEHICLES WHICH WERE COVERED.I LITERALLY HAD TO OPERATE MY CAR WHICH I NEED DAILY FOR WORK, & SCHOOL WITH THE SEAT-BELT LOCATED IN THE REAR RIGHTSIDE OF MY FOCUS BOUND AROUND THE ARM HANDLE AS TO AVOID HAVING THE DOOR FLY OPEN. BY THIS POINT, THE DOOR WOULD NO LONGER LATCH OR CLOSE AT ALL. EVEN SECURING MY CAR AT NIGHT WAS IMPOSSIBLE. IF I LOCKED THE CAR, THE ALARM WOULD RANDOMLY BLARE AT ALL HOURS OF THE MORNING CAUSING ME & MY NEIGHBORS TO PANIC. MEANWHILE I WOULD HAVE TO RUN TO FIND MY KEYS TO DEACTIVATE THE ALARM. FOR A COUPLE OF MONTHS MY CAR HAD TO BE PARKED UNLOCKED EVERY NIGHT BECAUSE OF THIS FAULTY LATCH. DESPITE ATTEMPTS TO HAVE MY FORD DEALER HELP WITH THIS CONCERN, NO ONE EVER CALLED ME BACK FROM AUTONATION FORD IN SANFORD FL OR FROM GREENWAY FORD IN ORLANDO. MY IMMEDIATE FAMILY HAS OWNED FORDS SINCE I WAS A CHILD & BETWEEN US CURRENTLY HAVE 3 FORD VEHICLES. HOWEVER THIS PARTICULAR 2012 FOCUS IS MY (ALEXANDRA) 1ST CAR & I MUST SAY I AM EXTREMELY DISAPPOINTED.