NHTSA Complaint #10899579 — 2013 FORD FLEX

FOR OVER A MONTH AND A HALF NOW, WHEN DRIVING SPONTANEOUSLY THE DOOR AJAR INDICATOR LIGHTS UP, THE CHIMES ALERT, THE INTERIOR LIGHTS STAYS ON AND ALL DOORS UNLOCK, AND IF YOU TRY TO LOCK THEM AGAIN WHILE DRIVING THEY WILL UNLOCK 5 SECONDS LATER; YOU NEED TO COMPLETELY STOP THE CAR AND DON'T DRIVE IN ORDER TO LOCK THEM, BUT THE DOOR AJAR LIGHTS STAY ON EVEN IF THE DOOR IS CLOSED, SO WHEN YOU START DRIVING AGAIN THE CAR WILL UNLOCK THE DOORS AND THE WARNING BEEPS AND LIGHTS WILL BE WITH YOU ALL THE TIME WHILE YOU DRIVE. BEING A FAMILY CAR, THIS IS A MAJOR ISSUE HAVING SMALL KIDS SEATING IN THE BACK. LAST YEAR I CONTACTED FORD CUSTOMER CARE AND THEY WERE SUPPOSED TO TAKE CARE OF THAT AND REPLACE IT, BUT INSTEAD THEY JUST CLEANED THE AREA AND THAT'S IT, IT FIXED FOR A WHILE, BUT THE PROBLEM IS REPEATING AGAIN. NOW, BECAUSE I'M OUT OF WARRANTY THEY WANT TO CHARGE $500 TO GET IT FIXED, WHEN IS A PROBLEM THAT IS WELL KNOWN BY THEM.