NHTSA Complaint #10899164 — 2009 TOYOTA SIENNA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10899164
Vehicle	2009 TOYOTA SIENNA
Component	ELECTRICAL SYSTEM
Date of Incident	August 25, 2016
Date Filed	August 29, 2016
Mileage	76,323 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

DRIVER'S SIDE POWER BACK DOOR CABLE SNAPPED WHILE THE CAR WAS STATIONARY IN THE DRIVEWAY. PRESSED THE BUTTON TO OPEN DOOR AND HEARD THE SNAP. LATCH WORKS BUT DOOR WON'T OPEN UNLESS YOU OPEN IT MANUALLY. 76,000 MI. TOYOTA SIENNA '09. THERE IS CSP THAT COVERS THIS CABLE FOR 2004-2007 MODELS THAT WAS MADE IN 2012. THE CSP NEEDS TO BE UPDATED TO INCLUDE THE MORE RECENT MODEL VEHICLES AS THE PROBLEM STILL EXISTS. DEALERSHIPS ARE CHARGING $2400 TO REPLACE IT. THE AUTO DOORS WERE THE MAIN REASON I BOUGHT THIS VEHICLE. WITH AT LEAST ANOTHER YRS ON THIS VEHICLE LEFT, I AM EXTREMELY UPSET THAT THIS ISN'T COVERED. THIS IS NOT A USER ERROR.

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