NHTSA Complaint #10899038 — 2011 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	10899038
Vehicle	2011 FORD FOCUS
Component	POWER TRAIN
Date of Incident	August 26, 2016
Date Filed	August 26, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE VEHICLE WAS PURCHASED BRAND NEW BUT THE TRANSMISSION HAS ALWAYS SHIFTED ROUGH. THE DEALER SAID IT WAS BECAUSE FORD HAD REDESIGNED THE TRANSMISSION SO IT WOULD SHIFT BETTER AND BE MORE FUEL EFFICIENT. EVEN THOUGH WE COMPLAINED THE DEALER SAID THERE WAS NOTHING THAT THEY COULD DO. CONSEQUENTLY, THIS PROBLEM HAS EFFECTED THE CARS OVERALL PERFORMANCE AND HAS NOW BECOME SO BAD THAT THE CAR IS DIFFICULT TO DRIVE. THE TRANSMISSION SHIFTS ROUGH, JUMPS OR LAUNCHES OUT , SHAKES, HAS HESITATION AND EVEN ROLLS BACK IF YOU ARE ON A HILL. CONSEQUENTLY, THE CAR SEEMS UNSAFE TO DRIVE AS IT FEELS AT TIMES LIKE THE CAR MIGHT JOLT OUT BECAUSE OF THE ROUGH SHIFTING. WHEN THE CAR SHIFTS ROUGH AT HIGH SPEEDS IT TENDS TO PULL IT TO ONE SIDE.

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