NHTSA Complaint #10898683 — 2014 MERCEDES-BENZ E350

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10898683
Vehicle	2014 MERCEDES-BENZ E350
Component	WHEELS
Date of Incident	August 25, 2016
Date Filed	August 26, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I'M CURRENTLY DRIVING A 2104 E350 4MATIC WITH ABOUT 20,000MILES ON IT, THE FRONT PASSENGER WHEEL CRACKED FROM THE INSIDE. UPON FURTHER RESEARCH IT SEEMS THAT THE WHEELS CRACKING ON THE MERCEDES IS A KNOWN ISSUE AND A CLASS ACTION LAW SUITE HAS BEEN FILED IN NY FOR THE SAME. AFTER CONTACTING CUSTOMER SERVICE, THEY SAID THEY DON'T HAVE THIS ISSUE IN THE DATABASE AND THEY WOULD NOT GIVE ME AN ESCALATION LINE OR ANYONE THAT'S WILLING TO LOOK INTO THIS ISSUE TO DETERMINE THE CAUSE OF THE PROBLEM AND TAKE CARE OF.

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