NHTSA Complaint #10898401 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10898401
Vehicle	2012 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	July 15, 2016
Date Filed	August 25, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY DRIVERS SIDE LATCH FAILED ON ME ONE DAY, WHILE I WAS DRIVING AND AN ALARM WENT OFF SAYING THE DOOR WAS OPEN. I MADE A RIGHT HAND TURN, WHEN MY DOOR BEGAN TO SWING OPEN. LUCKILY, I WAS AT A COMPLETE STOP BEFORE TURNING. MY CAR HAD ABOUT 70,000 MILES ON IT, WHEN THE INCIDENT OCURRED. I TOOK IT TO A MECHANIC AND THEY SAID THE LATCH ROD WAS BROKEN AND HAD TO BE REPLACED. THEY TOLD ME TO GO TO FORD AND SEE IF THERE WAS A RECALL ON IT. WENT TO THE FORD DEALERSHIP AND THEY SAID THERE WASN'T A SAFETY ISSUE RECALL AND IT WOULD COST $500 TO REPAIR IT. I DON'T UNDERSTAND HOW THAT'S NOT A SAFETY ISSUE, WHEN NOW I HAVE TO TIE A BUNGEE CORD TO KEEP IT SOMEWHAT CLOSED.

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