NHTSA Complaint #10897968 — 2011 JAGUAR XF

SAFETY ISSUE DUE TO DEFECTIVE DASHBOARD. THESE CARS HAS A DEFECT WITH THE DASHBOARD. I PURCHASE THE CARE IN JAN OF THIS YEAR AND IT WAS IN SUPREME CONDITION AS THE PREVIOUS OWNER KEPT IT IN HER GARAGE. I DO NOT HAVE A GARAGE, SO WHEN THE TEMP REACH OVER 100 DEGREES THE DASHBOARD STARTED TO MELT, PULLING AWAY FROM THE SPEAKERS AND DWINDSHIELD. NEEDLESS TO SAY IT IS UGLY AND JAGUAR WILL NOT TAKE RESPONSIBILITY FOR THEIR PRODUCT AND THAT IT WAS IMPROPERLY INSTALLED. THE SAFETY ISSUE WITH THIS IS, I KEEP TAKING MY EYES OFF THE ROAD BECAUSE THE GLARE OF THE WINDSHIELD DRAWS MY ATTENTION TO THE DASHBOARD AS I DRIVE. I HAVE SEEN ON LINE THAT MANY CONSUMERS ARE HAVING THIS ISSUE AND JAGUAR WILL NOT RECALL IT BECAUSE THEY COST ABOUT $6000 THE HQS WANTS TO GIVE ME $1600 TOWARDS REPLACING, AND I AM TELLING THEM NO..... WHY SHOULD I GO BEHIND JAGUAR AND FIX THEIR DEFECTIVE PART? ITS NOT ACCEPTABLE BY ANY MEANS. SOMEONE NEEDS TO LOOK INTO THIS AND I JUST PRAY I DON'T HAVE AN ACCIDENT DUE TO THIS ISSUE. IN ADDITION, THE DEALERSHIP SELLS A THIRD PARTY WARRANTY THAT IS SUPPOSE TO COVER SUN UV RAY DAMAGES TO THE INTERIOR OF THE VEHICLE AND THEY SAID IT IS A DEFECT BY JAGUAR MANUFACTURER---SO THEY WON'T GET STUCK WITH THE BILL. THE INSURANCE COMPANY AGREES AND WILL NOT COVER THE DAMAGES AS A COMPREHENSIVE LOSS. NO ONE WANTS TO TAKE THE RESPONSIBILITY AND IS PASSING IT ON TO THE CONSUMER WHO IS NOT AT FAULT. ADDITIONAL INFORMATION IS ATTACHED AS YOU REQUESTED.