NHTSA Complaint #10896161 — 2016 FORD ESCAPE

ON MAY 6, 2016 WE PURCHASED A 2016 FORD ESCAPE TITANIUM 2.0 AWD. ON 6/22/16 I BROUGHT THE VEHICLE IN FOR SERVICE DUE TO A SHUDDERING WHEN THE CAR IS SHIFTED FROM REVERSE TO DRIVE AND GAS IS APPLIED. THE SERVICE DEPARTMENT OF SEYMOUR FORD OF JACKSON , MI, WHO HAVE BEEN VERY HELPFUL, PERFORMED A REPROGRAM OF THE PCM. ON 8/15/16 I BROUGHT THE VEHICLE IN WITH THE SAME SHUDDERING COMPLAINT. SEYMOUR PHONED THE FORD HOT LINE TO ASCERTAIN IF THERE WERE ANY ADDITIONAL RECALLS. SEYMOUR WAS ADVISED BY FORD TO COMPARE LIKE VEHICLES ON THEIR LOT. THEY TESTED A 2015 AND 2017 ESCAPE "BOTH HAD SAME ISSUE" . I WAS INFORMED BY THE SERVICE DEPARTMENT TO BE SURE TO KEEP MY FOOT ON THE BRAKE WHEN SHIFTING FROM REVERSE TO DRIVE AND WAIT FOR THE GEAR TO ENGAGE THAN ACCELERATE. I FOUND UNDER COMPLAINTS.COM OTHER OWNERS THROUGHOUT THE US WHO HAVE MADE THE SAME COMPLAINT. ONE HAS EVEN HAD FORD ACKNOWLEDGE THERE IS A PROBLEM AND THEY ARE WORKING ON IT. I INFORMED THE SERVICE DEPARTMENT THAT I UNDERSTAND THEY DID NOT BUILD THE CAR; HOWEVER, IF THIS CONTINUES TO OCCUR I WOULD BE BACK. THEY INFORMED ME THEY WERE THERE FOR ME. THAT SAID IT APPEARS EITHER FORD IS NOT TELLING THEIR DEALERS THERE IS A PROBLEM AND OR THEY ARE TELLING THEIR DEALERS TO STONEWALL. EITHER WAY FORD SHOULD AT LEAST MAKE IT KNOWN TO THE DEALERS AND THE OWNERS OF THE VEHICLES THAT THERE IS A PROBLEM AND THEY ARE WORKING ON A SOLUTION. WE PAID GOOD MONEY FOR THE CAR AND WE ARE RETIRED ON A FIXED INCOME, ALTHOUGH WE ARE UNDER WARRANTY, I DO NOT WANT TO BE CONSTANTLY GOING TO THE SERVICE DEPARTMENT TO HAVE THE CAR LOOKED AT WITH THE SAME RESULTS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR