NHTSA Complaint #10895816 — 2015 SUBARU XV CROSSTREK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10895816
Vehicle 2015 SUBARU XV CROSSTREK
Component ENGINE
Date of Incident
Date Filed
Mileage 8,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

ENGINE SHUT OFF WITHOUT WARNING WHILE RUNNING. FIRST TIME THE VEHICLE WAS RUNNING AND STOPPED AT A TRAFFIC LIGHT WHEN IT COMPLETELY SHUT OFF. NO CHECK ENGINE LIGHT OR OTHER WARNING LIGHTS TO INDICATE A PROBLEM. THE VEHICLE THEN IMMEDIATELY RESTARTED WITH NO ISSUE. A WEEK LATER (AFTER NUMEROUS PROBLEM FREE TRIPS), THE ENGINE SHUT OFF AGAIN WITHOUT WARNING WHILE DRIVING 35 TO 40 MPH DOWN THE ROAD. WAS ABLE TO COAST TO THE SIDE. AGAIN IT RESTARTED WITHOUT PROBLEM, BUT THE ENGINE DID NOT SPUTTER OR GIVE ANY OTHER INDICATION IT WAS ABOUT TO SHUT OFF. AGAIN, NO WARNING LIGHTS ON THE DASH INDICATING A PROBLEM. FOLLOWING BOTH TIMES THE ENGINE CUT OFF WITHOUT WARNING, THE NEXT TIME THE CAR WAS SHUT OFF AND THEN A RESTART WAS ATTEMPTED, THE KEYLESS IGNITION WOULD NOT WORK BUT AFTER SEVERAL ATTEMPTS, THE GREEN LIGHT WOULD APPEAR IN THE PUSH START BUTTON AND THE CAR WOULD START. CAR HAS BEEN AT THE DEALER FOR OVER 20 DAYS. THEY HAVE INDICATED THE PROBLEM HAS HAPPENED MULTIPLE TIMES TO A MECHANIC BUT THEY CANNOT DETERMINE THE CAUSE.

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