2015 SUBARU XV CROSSTREK — Problems, Recalls & Safety Data
5/5
Safety Rating
101
Owner Complaints
1
Recall
27
Service Bulletins
0
Investigations
Overview of the 2015 SUBARU XV CROSSTREK
The 2015 SUBARU XV CROSSTREK has received a total of 101 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 2 recall campaigns affecting this vehicle, covering issues with FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH. 27 technical service bulletins have been issued by Subaru of America, Inc. for this model year. The most commonly reported problems involve the Unknown Or Other (20 complaints), Power Train (16 complaints), and Electrical System (15 complaints).
Recalls for the 2015 SUBARU XV CROSSTREK
NHTSA has recorded 2 recalls for the 2015 SUBARU XV CROSSTREK, potentially affecting up to 143,420 vehicles.
Recall 15V366000 — FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING
| 71,710 vehicles affected
Defect: Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy vehicles manufactured March 10, 2014, to April 16, 2015, Outback vehicles manufactured February 24, 2014, to April 16, 2015, Impreza vehicles manufactured September 9, 2014, to April 14, 2015, XV Crosstrek vehicles manufactured October 16, 2014, to April 15, 2015, and 2016 WRX vehicles manufactured March 23, 2015,...
Consequence: If the automatic pre-collision braking system does not function as intended, the vehicle will not react to an obstacle in its path, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will reprogram the driver assist system, free of charge. The recall began on July 20, 2015. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQS-54.
View full details →Recall 15V366000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
| 71,710 vehicles affected
Defect: Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy vehicles manufactured March 10, 2014, to April 16, 2015, Outback vehicles manufactured February 24, 2014, to April 16, 2015, Impreza vehicles manufactured September 9, 2014, to April 14, 2015, XV Crosstrek vehicles manufactured October 16, 2014, to April 15, 2015, and 2016 WRX vehicles manufactured March 23, 2015,...
Consequence: If the automatic pre-collision braking system does not function as intended, the vehicle will not react to an obstacle in its path, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will reprogram the driver assist system, free of charge. The recall began on July 20, 2015. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQS-54.
View full details →Owner Complaints for the 2015 SUBARU XV CROSSTREK
101 complaints have been filed with NHTSA for the 2015 SUBARU XV CROSSTREK. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 20 | 1 | 0 | 1 | 0 |
| Power Train | 16 | 0 | 0 | 0 | 0 |
| Electrical System | 15 | 0 | 0 | 0 | 0 |
| Engine | 13 | 0 | 0 | 0 | 0 |
| Service Brakes | 6 | 2 | 1 | 0 | 0 |
| Structurebody | 5 | 0 | 0 | 0 | 0 |
| Air Bags | 4 | 2 | 0 | 1 | 0 |
| Vehicle Speed Control | 4 | 1 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 2 | 1 | 0 | 0 | 0 |
| Exterior Lighting | 2 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 2 | 0 | 0 | 0 | 0 |
| Steering | 2 | 0 | 0 | 0 | 0 |
| Wheels | 2 | 0 | 0 | 0 | 0 |
| Exterior Lightingbrake Lightsswitch | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Tirestreadbelt | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Controlaccelerator Pedal | 1 | 1 | 0 | 1 | 0 |
| Vehicle Speed Controlcruise Control | 1 | 0 | 0 | 0 | 0 |
| Visibility | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
While driving at normal operating speed, the vehicle experienced a sudden and complete loss of engine power with no prior warning. There were no dashboard alerts, warning lights, or check engine indicators before the failure occurred. The vehicle became immediately unsafe to operate and had to be pulled over in a main highway center lane divide. After inspection by a licensed mechanic, it was determined that the engine suffered catastrophic internal failure due to oil and engine coolant mixing. This resulted in complete engine failure and rendered the vehicle inoperable. The vehicle has been properly maintained with all routine oil changes and inspections completed on schedule. There was no indication of overheating or mechanical issues prior to the failure. The condition that caused the failure was not detectable through normal maintenance. The sudden loss of power without warning created a significant safety risk to the driver and surrounding traffic. Due to the nature of the failure, the engine requires full replacement, and both 12v and hybrid batteries were also damaged and require replacement. This incident raises concern regarding a potential latent defect related to the engine or cooling system, particularly given reports of similar issues in this model year.
UNKNOWN exact cause. Rear end of vehicle suddenly appears lower than normal. Suspension seems to be issue. Feels as though vehicle lost suspension in rear with no obvious outward cause. Awaiting inspection at dealership. Does not seem safe to drive in current condition with unknown cause of issue at this time. having vehicle towed to dealership for further diagnostics today.
Sunroof exploded for no reason Comments: My son was driving on freeway in Durham North Carolina last night, our 2015 Subaru Crosstrek XV Touring’s sunroof just exploded for no reason at [XXX] in [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sunroof exploded for no reason Comments: My son was driving on freeway in Durham North Carolina last night, our 2015 Subaru Crosstrek XV Touring’s sunroof just exploded for no reason at [XXX] in [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Pressing the horn button on the steering wheel does not sound the horn. However, pushing the “lock” or “panic” button on the key fob still makes the horn beep. So the horn itself works, but pressing on the steering wheel does absolutely nothing. Other buttons on the steering column still work (cruise control, radio controls, etc). Only pressing the horn button doesn’t work thus making me unable to alert other drivers of my presence if they are drifting toward me. This has not been evaluated by a mechanic or dealer yet as I do not have the money to do so. However, a simple search on Reddit will show you that many others are experiencing this with their Subaru Crosstreks. There were no symptoms or issues that led to this. It simply stopped working one day. And I am not someone who hits their horn very often so this is not an overuse issue. Once the horn button stopped working on the steering wheel, it has not worked since. I have not had the ability to alert drivers with my horn for over a month.
Safety Rating for the 2015 SUBARU XV CROSSTREK
The 2015 SUBARU XV CROSSTREK received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2015 SUBARU XV CROSSTREK
Subaru of America, Inc. has issued 27 technical service bulletins (TSBs) for the 2015 SUBARU XV CROSSTREK. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
15-285-21R — EQUIPMENT
This Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation.
15-192-22R — ELECTRICAL SYSTEM
This bulletin has been developed to outline the steps for gathering basic essential information during diagnosis and repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment).
15-172-14R — EQUIPMENT
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in subarunet.
16-114-18 — ENGINE AND ENGINE COOLING
HYBRID MODELS ONLY. This Service Information bulletin provides revised diagnostics to follow when troubleshooting a DTC P0C79, ?Drive Motor ?A? Inverter Voltage Too High?.
Torque_Conv-Defe — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Please check your inventory and incoming shipments for part numbers 31000AJ730R1 & 31000AJ740R1 manufactured prior to 2/9/18. If the face of the torque converter is stamped with a 290, 291 or 292, please return these parts to your facing RDC as defective.
UPDATE - Removal — ELECTRICAL SYSTEM:SOFTWARE
The corrected update files are now available for download from Subarunet. TSB 15-20516R has been revised with new file names where applicable and re-posted to STIS.
15-199-16R — ELECTRICAL SYSTEM:SOFTWARE
This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto...
07-119-17R — INTERIOR LIGHTING
This Service Information bulletin announces a production method change to the rear combination lamp assembly. The application procedure of the anti-fog coating was changed to prevent a customer concern of visible drip marks (or streaks) appearing on the inside of the lamp lens.
15-183-15R — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
IMPORTANT NOTE: Due to the extensive revisions made to the information originally contained in this bulletin, a new bulletin, 15-205-16 has been issued. Please refer to this new bulletin for the latest information regarding this condition.
15-183-15R — EQUIPMENT:ELECTRICAL
IMPORTANT NOTE: Due to the extensive revisions made to the information originally contained in this bulletin, a new bulletin, 15-205-16 has been issued. Please refer to this new bulletin for the latest information regarding this condition.
Showing 10 of 27 technical service bulletins.
NHTSA Investigations for the 2015 SUBARU XV CROSSTREK
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the SUBARU XV CROSSTREK
- 2012 SUBARU XV CROSSTREK — 0 complaints
- 2013 SUBARU XV CROSSTREK — 133 complaints
- 2014 SUBARU XV CROSSTREK — 108 complaints
- 2015 SUBARU XV CROSSTREK (current)
- 2016 SUBARU XV CROSSTREK — 6 complaints
- 2017 SUBARU XV CROSSTREK — 6 complaints
Other SUBARU Models
- SUBARU OUTBACK — 12,068 total complaints
- SUBARU FORESTER — 8,432 total complaints
- SUBARU LEGACY — 4,117 total complaints
- SUBARU IMPREZA — 3,406 total complaints
- SUBARU CROSSTREK — 1,431 total complaints
- SUBARU ASCENT — 1,230 total complaints
- SUBARU WRX — 1,207 total complaints
- SUBARU SVX — 373 total complaints