NHTSA Complaint #10895056 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10895056
Vehicle 2012 FORD FOCUS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 55,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I WAS PARKED IN A PARKING LOT. I GOT OUT TO LOOK FOR SOMETHING IN THE BACK SEAT. I FOUND WHAT I WAS LOOKING FOR, CLOSED THE DRIVER'S SIDE PASSENGER DOOR AND GOT BACK IN THE DRIVER'S SEAT. AS I WAS BACKING OUT TO LEAVE, THE BACK DOOR THAT I HAD OPENED FLEW OPEN AND THE WARNING LIGHT THAT A DOOR WAS AJAR CAME ON. I COULD NOT GET THE DOOR TO STAY CLOSED. I HAD TO TIE IT TO SOMETHING IN THE BACK SEAT WITH PLASTIC BAGS WHICH WAS THE ONLY THING I HAD. I TOOK IT TO MY DEALER AND WAS TOLD THAT THE DOOR LATCH WAS ON "BACK ORDER" AND IT WOULD NOT BE AVAILABLE UNTIL SEPTEMBER 2016 AND WOULD COST ME $400 TO FIX BECAUSE THE VEHICLE HAD NOT BEEN ISSUED A RECALL....YET. SO I HAVE TO FIGURE A WAY TO KEEP THE DOOR CLOSED, NOT SECURED, UNTIL THEY CAN GET THE PART IN.

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