NHTSA Complaint #10894256 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10894256
Vehicle	2012 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	August 8, 2016
Date Filed	August 8, 2016
Mileage	35,980 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

THIS IS THE SECOND TIME IT HAPPENS TO MY FORD FOCUS 2012 HATCHBACK. FIRST IT WAS THE BACK DOOR AT THE DRIVERS SIDE, THE SECOND ONE WAS THE DRIVER DOOR. I GET OUT OF THE CAR AND WHEN PRESSED THE KEY FOB THE HORN SOUND TWICE. GO BACK TO CHECK IF I LET A DOOR OPEN, AND THE DOOR WOULD NOT CLOSE. CALL THE DEALER AND THEY TOLD ME THAT THEY KNOW THEY HAVE PROBLEM WITH THE DOOR LATCHES BUT THEY COULD NOT DO ANYTHING BECAUSE FORD DID NOT HAVE A RECALL FOR MY CAR.

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