NHTSA Complaint #10893284 — 2014 MAZDA CX-5

APPROXIMATELY APRIL 2014, I BEGAN TO NOTICE A GAS ODOR IN THE CAB OF MY 2014 MAZDA CX-5 TOURING. THE ODOR WAS STRONGER WHEN I EXITED THE VEHICLE AND STRONGER STILL AT THE REAR OF THE VEHICLE. IT CONTINUED SPORADICALLY AND BEGAN TO GROW IN INTENSITY OVER TIME. I THEN BEGAN TO NOTICE THAT MY GAS MILEAGE INDICATOR WOULD DROP THE MILES LEFT ON MY GAS TANK FROM APPROXIMATELY 15-50 MILES FROM THE TIME IT WAS PARKED TO THE NEXT TIME I STARTED THE ENGINE. ON ONE OCCASION MY VEHICLE LOST ALL THE GAS AND I HAD TO CALL INS CO FOR GAS TOW IN JULY, 2014. I WAS ALSO NOTICING DEAD SPOTS ON THE GRASS SECTION OF MY DRIVEWAY UNDER WHERE MY CAR HAD BEEN PARKED. I SCHEDULED AN ONLINE APPOINTMENT TO MAZDA DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE. I SHARED THE AFOREMENTIONED WITH SERV ADVISOR. HE DID NOT ASK TO SEE THEM. AFTER INSP, ADVISOR STATED HE HAD NOT FOUND THE SOURCE OF THE GAS LEAK BUT COULD SMELL THE GAS LEAK/ODOR FROM THE VEHICLE AND HE ARRANGED FOR A RENTAL UNTIL THEY COULD IDENTIFY THE PROBLEM. THE NEXT DAY HE STILL HADN'T FOUND THE PROBLEM BUT MAZDA TOLD HIM TO REPLACE THE GAS SENSOR. I ASKED HIM SEVERAL TIMES WHERE THE GAS WAS LEAKING FROM AND HE STATED HE DID NOT KNOW. I EXPRESSED MY CONCERNS THAT IF THEY DIDN'T KNOW, THEN HOW COULD THEY REPAIR THE LEAK CORRECTLY AND SAFELY. HE STATED HE DID NOT KNOW WHERE IT WAS LEAKING FROM BUT WOULD REPLACE THE SENSOR PER MAZDA INSTRUCTION AND MY VEHICLE WOULD BE READY ON 8/14/14. I CALLED ADVISOR BACK ON 8/13/14 TO VOICE MY CONCERNS AGAIN BUT HE NEVER RETURNED MY CALL. THIS PROBLEM CONTINUES AND IS INTERMITTENT. I HAVE RECENTLY CONTACTED MAZDA CORPORATE, 8/2016, AND SENT THE PICS TO MAZDA CORPORATE.